At Westbrook Artworks LLC (“Westbrook,” “we,” or “our”), we want you to feel confident shopping with us. If something goes wrong with your order, we will work to make it right. Please review the following conditions and procedures regarding refunds.
We accept returns for any reason—including buyer’s remorse, incorrect fit or a change of mind—if you contact us within 30 days of delivery for orders shipped within the United States or 60 days of delivery for orders shipped outside the United States.
For buyer’s remorse or non‑defective returns (including wrong size when ordered correctly), the customer is responsible for the cost of return shipping
For defective, damaged, or incorrect items received, Westbrook Artworks LLC will cover return shipping and provide a prepaid label.
2. Wrong, Damaged, or Defective Items
We will assist you if you receive items that do not match the product description or arrive damaged. Examples include:
To request a refund, please contact us within 30 days of delivery and provide:
Once we receive and validate the information above and confirm the issue falls under this policy, your refund will be issued to the original payment method.
If tracking shows your order has been delivered but you have not received it, please:
If you cannot locate the package after these steps, contact customer support within 30 days of the delivery date. Please provide:
After we verify the information, we will issue a refund to your original payment method.
You may cancel your order within 4 hours of placing it. To cancel, submit a request via our customer support contact form. After four hours, we are unable to modify or cancel your order, as processing will have begun.
For any questions about this policy or if you need assistance with a return, please contact: