At Westbrook Artworks LLC (“Westbrook,” “we,” or “our”), we want you to feel confident shopping with us. If something goes wrong with your order, we will work to make it right. Please review the following conditions and procedures regarding refunds.

1. Satisfaction Guarantee

We accept returns for any reason—including buyer’s remorse, incorrect fit or a change of mind—if you contact us within 30 days of delivery for orders shipped within the United States or 60 days of delivery for orders shipped outside the United States.
For buyer’s remorse or non‑defective returns (including wrong size when ordered correctly), the customer is responsible for the cost of return shipping
For defective, damaged, or incorrect items received, Westbrook Artworks LLC will cover return shipping and provide a prepaid label.

2. Wrong, Damaged, or Defective Items

We will assist you if you receive items that do not match the product description or arrive damaged. Examples include:

• Incorrect items or materials (e.g., wrong design or fabric).
• Defective products, such as tears, stains, or blurred/off‑center prints.
• Damage after the first wash, such as peeling or severely faded prints.

To request a refund, please contact us within 30 days of delivery and provide:

1. Your order number and contact details so we can verify the purchase.
2. A photo of the shipping label or packaging.
3. Photos of the product and its size tag/neck label in a single frame.
4. Clear photos of the damaged or incorrect areas.
5. For multiple items, a photo or short video showing all products side by side on a flat surface.

Once we receive and validate the information above and confirm the issue falls under this policy, your refund will be issued to the original payment method.

3. Lost Packages

If tracking shows your order has been delivered but you have not received it, please:

1. Check your email for our delivery confirmation and verify the shipping address.
2. Inspect security cameras, mailbox, and ask neighbors or household members.
3. Contact your local post office to confirm they are not holding the package.

If you cannot locate the package after these steps, contact customer support within 30 days of the delivery date. Please provide:

• Your order number and shipping address.
• Confirmation from your local post office that you have not received the package.

After we verify the information, we will issue a refund to your original payment method.

4. Order Cancellations

You may cancel your order within 4 hours of placing it. To cancel, submit a request via our customer support contact form. After four hours, we are unable to modify or cancel your order, as processing will have begun.

For any questions about this policy or if you need assistance with a return, please contact:

• Email: [email protected]
• Phone: +1 956‑823‑9443
• Address: 1419 17th St Meridian, MS 39301, USA